Can I change an order after it has been confirmed?

We cannot change the contents of an order being processed, whether by changing, removing or adding an item.

If you notice an error just after placing your order, a "Cancel order" button will be available for the relevant order under "My Orders" until preparation begins.

Once preparation has begun, the order can no longer be cancelled.

You can change the billing and delivery addresses from your customer account until the parcel is being prepared.