What should I do if an item is missing from my parcel?

If an item is missing from your parcel, you can submit a claim directly from your customer account. Click the “+ more options” button to display the form.

Please note that large orders are shipped in several parcels. Make sure you have received all parcels before submitting your claim.

Note: claims must be submitted within 14 days of the parcel delivery date, in accordance with our Terms and Conditions.